The Noom app displayed on the Apple App Store on Wednesday, Aug. 19, 2020. (Apple App Store)

Better Business Bureau issues warnings over billing for weight loss app Noom

Bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

The Better Business Bureau has issued a warning for users of weight loss app Noom.

In a Wednesday (Aug. 19) news release, the bureau said it’s seen a “significant uptick” in the number of calls it’s received about the app. Between Aug. 16 and 18, the bureau received 1,213 consumer complaints about Noom, largely about billing and customer service, compared to 2,023 total complaints since July 2017. According to a bureau alert, consumers are trying to cancel during the free trial offer but are still being billed for between $20 and $40 in monthly subscription costs. Customers are also claiming they are being charged upfront for several months of subscription, in amounts from $120 to more than $180 instead of being billed monthly.

“Nearly all consumers detail the difficulty they encounter when trying to get in contact with the company’s customer service to request a refund of charges,” the bureau said.

The bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.

On the Apple app store, Noon has a rating of 4.6 stars with 18,000 ratings and is the eighteenth ranked health and fitness app. It has a similar rating in the Google Play store with 212,838 reviews.

ALSO READ: View Royal mayor victimized in CERB identity theft scam


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

ScamsWeight Loss

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Scarecrow Festival given COVID twist

Art’s Nursery’s annual fall fundraiser, on the Langley-Surrey border, continues with some tweaks

Greater Vancouver Zoo turns to zoom for virtual visits

Aldergrove attraction encourages online learning while construction commences to modernize park

Plea deal results in guilty plea in fatal Langley shooting in 2017

First degree murder charge amended to conspiracy to commit murder

Surrey Langley SkyTrain moves forward with third round of public engagement

TransLink is seeking input on new station designs and construction management plans

Virus prompts Langley Camera Club members to refocus

Technology has kept local shutterbugs connected and broadened their horizons

3 new deaths due to COVID-19 in B.C., 139 new cases

B.C. confirms 40 ‘historic cases,’ as well

Supreme Court Justice Ruth Bader Ginsburg dies at 87

The court’s second female justice, died Friday at her home in Washington

Emaciated grizzly found dead on central B.C. coast as low salmon count sparks concern

Grizzly was found on Gwa’sala-‘Nakwaxda’xw territory in Smith Inlet, 60K north of Port Hardy

VIDEO: B.C. to launch mouth-rinse COVID-19 test for kids

Test involves swishing and gargling saline in mouth and no deep-nasal swab

Young Canadians have curtailed vaping during pandemic, survey finds

The survey funded by Heart & Stroke also found the decrease in vaping frequency is most notable in British Columbia and Ontario

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

B.C. teachers file Labour Relations Board application over COVID-19 classroom concerns

The application comes as B.C.’s second week of the new school year comes to a close

CHARTS: Beyond Metro Vancouver, COVID-19 cases in B.C. haven’t increased much recently

COVID-19 case counts outside of Metro Vancouver have been level since July

70-year-old punched in the head in dispute over disability parking space in Nanaimo

Senior’s turban knocked off in incident at mall parking lot

Most Read