A pair of Langley auto body shops have been recognized for their outstanding customer service.
On Line Collision Ltd. and Craftsman Collision Langley both received the prestigious AutocheX Premier Achiever Awards last week.
AutocheX is a third party company that measures customer satisfaction levels for body shops through surveys.
Altogether, 15 ICBC facilities were among those who achieved customer satisfaction scores in the top five per cent of the thousands of participating shops across North America. Scores are based on key award criteria such as the shop’s ability to keep customers informed, complete repairs on time and provide efficient, safe and quality repairs.
“We’re proud that 15 of our collision repair partners have been recognized for the excellent service they provide to customers through the 2013 AutocheX awards,” said Brian Jarvis, ICBC’s vice president of claims.
“Providing good customer service is a priority for ICBC and we’re pleased that these shops share the same values, while also providing safe, high-quality repairs.”