consumer

Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown

As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there’s concern over a large volume of data stored in the background during the outage.

“It’s important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don’t yet have an estimate when it will be complete,” she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity’s app and online banking platform. Debit and credit transactions have not been affected.

It’s still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

“Clearly, three days of system outage is not what we would expect, it’s not what you would expect and it’s not good enough. I apologize for the inconvenience that I know this is placing on our members,” Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

Like us on Facebook and follow us on Twitter.

Just Posted

NDP chooses candidate for Langley-Aldergrove

Almost all the major federal parties have now nominated candidates in the riding

Langley Thunder fall to Burnaby in Western Lacrosse Association play

Bad days for Junior and Tier 1 Thunder teams, too

Grad Walks around Langley reconnect young men and women with their earlier schools

Young students greet grads from Langley, Brookswood, Poppy, and Aldergrove Secondary Schools

Calling it a season: Langley Olympians Swim Club hosts intra club meet

Three swimmers achieved provincial qualifying times

VIDEO: Second Giant named in NHL Draft, both selected by Colorado Avalanche

Goalie Trent Miner has joined defenceman Bowen Byram in being drafted by the same NHL team

Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

Only legal pot shop between Vancouver and Kamloops now open

Private cannabis store on Skwah land in Chilliwack is first B.C. licensee to be Indigenous owned

‘I feel free’ says mother of BC murder victim after daughter’s belongings returned

After 11 years, Rosemarie Surakka said she feels like it is 99.9 per cent over

‘Predatory’ suspect sought after exposing himself on SkyTrain

Man had been riding the trains for about an hour between Main Street and Edmonds stations

Canadian communities responding to climate change

New research highlights state of local adaptation planning in Canada

Victoria woman in L.A. hospital after she was run over twice

Lynn Phillips has suffered from multiple broken bones and internal bleeding

‘Text neck’ causing bone spurs to grow from millennials’ skulls, researchers say

Technology use from early childhood causing abnormal bone growths in 41 per cent of young adults

Woman found after absence from forensic psychiatric hospital in Coquitlam

Barbara Tom was reported on an unauthorized absence from Brookside Treatment Centre

B.C. judge defies lawyers and adds six months to man’s sex assault sentence

‘I find the joint submission is contrary to the public interest and I’m rejecting it’

Most Read