One of the Cuba vacations offered through the TripLink website. (TripLink)

B.C. woman gets refund for Cuba trip, but goes anyway and now has to pay

Civil tribunal rules woman must pay TripLink $3,677 for the vacation she went on

A woman who booked her family an all-inclusive vacation through a travel website will have to pay for the whole $3,500 trip, the province’s civil resolution tribunal found.

In a decision rendered last week, tribunal chair Andrea Ritchie found that Salina Yu would have to pay $3,447 for the vacation she booked on Feb. 22, 2018, despite the fact that her credit card company refunded Yu that amount.

For her part, Yu told the tribunal she owes TripLink nothing and claims the company should pay for both the vacation and $1,149 in damages due to the “bad vacation.”

Yu told the tribunal she booked an all-inclusive trip to Cuba for her, her husband and her son by mistake and that she meant to book it through a different booking agency.

However, Ritchie found since Yu filled out a long, detailed form to make the booking, her claim a computer virus had caused the error was not valid.

Yu used her credit card to get a refund after TripLink told her the trip was non-refundable, but the family went on the March 2018 vacation anyway.

Ritchie found that because the family did go on the vacation, she is “satisfied she is required to pay for the services she booked and used.”

Yu’s complaints about the quality of her room and that she and her son got sick during the trip do not involve TripLink, Ritchie wrote.

“In this situation, TripLink did not provide the vacation itself, as it was only a booking agency,” the decision read.

Ritchie found TripLink did not negligently misrepresent the vacation Yu purchased and is not responsible for how she felt about its quality.

The tribunal ordered Yu to pay TripLink $3,677 within 15 days of the May 10 decision: $3,447 for the vacation package, $55.37 for pre-judgment interest and $175 in tribunal fees.

READ MORE: Man blames his loud car radio, sirens for crash with B.C. ambulance

READ MORE: B.C. mom wins daycare contract fight after kids insulted in text message


Like us on Facebook and follow us on Twitter.

Just Posted

Langley siblings collect bottles for a brother they never got to know

Fundraising for ‘families who lost a baby and families who can’t have a baby”

VIDEO: Mark Warawa undergoes cancer surgery

Doctors told Langley-Aldergrove M.P. the goal is ‘holding it at bay’

Update: Langley cupcakes against cancer fundraiser a sellout

Supporters rally behind Christine Tulloch, a crusader against cancer, who has suffered a relapse

Police campaign swoops in on speeders on Fraser Highway in Aldergrove

The roads are getting too ‘busy’ for just one lane, says RCMP volunteer.

PHOTOS: Aldergrove’s aquatic areas partially reopen

Discounted prices in effect until leisure pool construction finished

Kelowna toddler suffers cracked skull after fall from balcony

Neighbour who found the two-year-old boy said he has a bump the size of a golf ball on his head

Baby boom seniors putting pressure on B.C. long-term care: report

B.C. leads Canada in growth of dementia, dependence on care

RCMP probe if teen was intentionally hit with ski pole by mystery skier on B.C. mountain

The incident happened on March 20 on Grouse Mountain. Police are urging witnesses to come forward

Support growing for orphaned Okanagan child after father dies in highway crash

Family thanks emergency crews for assistance in traumatic incident

Pipeline protester chimes in on Justin Trudeau’s B.C. fundraising speech

The government purchased the Trans Mountain pipeline and expansion project for $4.5 billion

UPDATED: B.C. man says he’ll take People’s Party lawsuit as far as he can

Federal judge shut down Satinder Dhillon’s ‘nonsensical’ motion to bar use of PPC name in byelection

Coquitlam RCMP release video in search for witness to crash that killed girl, 13

Witness is described as a slim Asian man with short, black hair, no facial hair and wearing glasses

Four rescued from Golden Ears mountain

Hikers from Surrey started out for Evans Peak at 6 p.m.

Most Read