BC Hydro has halted planned outages for residential areas across B.C. as COVID-19 keeps more people at home. (Photo via BC Hydro)

BC Hydro has halted planned outages for residential areas across B.C. as COVID-19 keeps more people at home. (Photo via BC Hydro)

BC Hydro halts planned residential outages as COVID-19 keeps people at home

Utility company creates bill assistance program, crisis fund

BC Hydro has temporarily cancelled all non-emergency planned power outages for residential areas as the coronavirus outbreak leads to more people staying home.

On March 18, the utility company shared a province-wide update on the website explaining that BC Hydro recognizes that the ongoing COVID-19 situation is resulting in many customers spending more time at home for the foreseeable future and planned outages would be inconvenient.

READ ALSO: Coronavirus update: What’s happening right now in Canada

According to the BC Hydro website, planned outages are set for repairs, upgrades, maintenance, customer requests and adding new connections. Planned outages can be viewed on the online outage map.

The outages will be rescheduled at a later date and crews will continue to respond to unplanned outages as they happen and work to restore power quickly, explained BC Hydro spokesperson Ted Olynyk.

READ ALSO: BC Hydro to stop disconnections for those impacted by COVID-19

The hydro company also announced on March 13 that a COVID-19 Customer Assistance Program had been created to help customers experiencing financial hardship as a result of the coronavirus outbreak.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said BC Hydro president and CEO Chris O’Riley in a written statement.

READ ALSO: First responders adjust how they respond to emergencies in face of pandemic

He added that as some customers may receive higher utility bills due to more people working from home or self-isolating, the assistance program will allow them to rearrange or defer their payments.

Customers facing financial hardship due to job loss or illness may be eligible for the BC Hydro Customer Crisis Fund, which provides grants of up to $600 to help with electrical bills.

Those interested in the assistance program or the crisis fund can call 1-800-BCHYDRO (1-800-224-9376) or visit bchydro.com for more information.


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

BCHydroCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

SkyTrain running through Whalley. (File photo: Tom Zytaruk)
Mayors’ Council wants feds to fund Surrey-Langley SkyTrain in upcoming budget

Mayors’ Council on regional transportation sent letter to federal government Monday

Bree Jordan, seen here with her husband Steve and son Levi, is hoping to have cancer treatments in the U.S. The Range in Langley has joined the campaign and will donate all drop-in fees on March 18th. (GoFundMe)
Langley gun range holds fundraiser to help mom battling cancer

Word has gone out to law enforcement agencies in the Lower Mainland

Three metal plaques have been pried off the monument, seen here on Saturday, March 6 in the Neil McLeod Memorial Park on 216th Street (Dan Ferguson/Langley Advance Times)
Theft of plaques from Langley’s McLeod Memorial Park called ‘disgusting’

Former mayor Kurt Alberts says McLeod family members would be ‘broken-hearted’

(The Canadian Press)
‘Worse than Sept. 11, SARS and financial crisis combined’: Tourism industry in crisis

Travel services saw the biggest drop in active businesses with 31 per cent fewer firms operating

(Black Press Media files)
Hosts charged, attendees facing COVID fines after Vancouver police bust party at condo

Police had previously received 10 complains about that condo

Minister of Families, Children and Social Development Ahmed Hussen takes part in an update on the COVID pandemic during a press conference in Ottawa on Tuesday, Oct. 27, 2020. A joint federal and B.C. government housing program announced today aims to help people living in up to 25,000 vulnerable households pay their rent. THE CANADIAN PRESS/Sean Kilpatrick
Federal, B.C. governments announce $517-million rent aid program to help vulnerable

Benefits for those not eligible for B.C.’s Rental Assistance Program or Shelter Aid for Elderly Renters

(BC SPCA)
Is it safe to give your dog some peanut butter? Not always, BC SPCA warns

Some commercial peanut butter ingredients can be harmful to dogs

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Health Minister Adrian Dix, front, B.C. Premier John Horgan and provincial health officer Dr. Bonnie Henry arrive for a news conference about the provincial response to the coronavirus, in Vancouver, B.C., Friday, March 6, 2020. Pandemic emergency measures have been in place for almost a year. THE CANADIAN PRESS/Darryl Dyck
B.C. officials plead for patience as 1.7 million COVID-19 calls flood in

Vaccine registration for 90-plus seniors opened Monday

A West Kootenay man died in an avalanche on March 4 while snowmobiling near Mount Payne, which is indicted by the red flag. Illustration: Google Maps
B.C. father of 3 dead after avalanche in West Kootenay

The man was snowmobiling with a group when incident occurred March 4

Surrey RCMP are investigating a “serious” collision near Cloverdale Saturday evening. (Curtis Kreklau photo)
Man dead after single vehicle collision in Surrey; speed possible factor

Police say vehicle collided with telephone pole at approximately 9:30 p.m.

Most Read