BC Hydro has halted planned outages for residential areas across B.C. as COVID-19 keeps more people at home. (Photo via BC Hydro)

BC Hydro halts planned residential outages as COVID-19 keeps people at home

Utility company creates bill assistance program, crisis fund

BC Hydro has temporarily cancelled all non-emergency planned power outages for residential areas as the coronavirus outbreak leads to more people staying home.

On March 18, the utility company shared a province-wide update on the website explaining that BC Hydro recognizes that the ongoing COVID-19 situation is resulting in many customers spending more time at home for the foreseeable future and planned outages would be inconvenient.

READ ALSO: Coronavirus update: What’s happening right now in Canada

According to the BC Hydro website, planned outages are set for repairs, upgrades, maintenance, customer requests and adding new connections. Planned outages can be viewed on the online outage map.

The outages will be rescheduled at a later date and crews will continue to respond to unplanned outages as they happen and work to restore power quickly, explained BC Hydro spokesperson Ted Olynyk.

READ ALSO: BC Hydro to stop disconnections for those impacted by COVID-19

The hydro company also announced on March 13 that a COVID-19 Customer Assistance Program had been created to help customers experiencing financial hardship as a result of the coronavirus outbreak.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said BC Hydro president and CEO Chris O’Riley in a written statement.

READ ALSO: First responders adjust how they respond to emergencies in face of pandemic

He added that as some customers may receive higher utility bills due to more people working from home or self-isolating, the assistance program will allow them to rearrange or defer their payments.

Customers facing financial hardship due to job loss or illness may be eligible for the BC Hydro Customer Crisis Fund, which provides grants of up to $600 to help with electrical bills.

Those interested in the assistance program or the crisis fund can call 1-800-BCHYDRO (1-800-224-9376) or visit bchydro.com for more information.


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

BCHydroCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Aldergrove man battles ‘really scary’ stage four cancer diagnosis amid COVID-19 crisis

Luke Harris and girlfriend Ashley says it was initially a struggle to be taken seriously by ER staff

LANGLEY PLEASE SHARE: Hope for…

Let’s show the world that Langley is a united community filled with love and hope

Human rights complaint over Langley Pride flag tossed out

Kari Simpson’s attempt to block Langley City’s flag raising has failed

VIDEO: Coyotes sign Tendeck

Vancouver Giants netminder inks three-year deal

Painful Truth: No baby boom coming out of coronavirus quarantines

Deferred births and lower immigration are likely outcomes of COVID-19

VIDEO: B.C. singer creates frontline workers tribute song

Cambree Lovesy’s song saluting those battling COVID-19 draws interest online

COVID-19 death toll reaches 50 in B.C., while daily case count steadies

B.C. records 34 new cases in the province, bringing total active confirmed cases to 462

Researchers to study whether plasma of recovered patients can treat COVID-19

Plasma is the liquid portion of the blood that contains the antibodies that protect against illness

B.C., Alberta health ministers urge public to stay home Easter weekend

Regional politicians, online petition calling for closure of provincial border to non-essential traffic

Abbotsford prison has confirmed COVID-19 case

Pacific Regional Treatment Centre is the third prison in B.C. in one week to confirm case

B.C.’s COVID-19 rent supplement starts taking applications

$300 to $500 to landlords for April, May and June if eligible

Canadian Olympian diagnosed with heart failure, possible exposure to COVID-19

Olympic soccer star Karina LeBlanc diagnosed with pleural effusion

Most Read