Home services company banned from B.C. for deceptive sales practices

Simply Green Home Services faces $8,000 fine

A Toronto-based home services company has been banned from doing business in B.C. after an investigation into deceptive sales practices and a failure to issue lawful refunds.

Simply Green Home Services offers heating, cooling, air filtration and water treatments by entering leasing agreements with consumers, typically through door-to-door sales. In November 2019, Consumer Protection BC issued a report alleging that the company used deficient contracts and wouldn’t provide refunds when consumers cancelled their service.

According to Consumer Protection BC documents, one consumer says he was told by a salesperson that he would be eligible for an $800 rebate if he installed a water treatment system and heat pump. Not only was there was no rebate after he had the equipment installed, but an independent contractor who later inspected the equipment said it was not functional or installed to code.

READ ALSO: 2-year investigations nets $900,000 in refunds for payday loan customers

That consumer said English was not his first language and he didn’t understand the nature of the contracts he had signed. After Consumer Protection sent a notice of the complaint, Simply Green agreed to cancel the contracts and returned the consumer’s money.

That account was one of four complaints alleging the company suggested or promised a rebate if the customer accepted the contract.

Another consumer said that during a door-to-door solicitation he was told he should replace his old furnace because Fortis BC was penalizing households without high efficiency furnaces. Another complaint said the salesperson claimed to be affiliated with BC Hydro and Fortis BC.

A former Simply Green salesperson interviewed by the inspector said salespeople were deliberately deceptive and most consumers did not understand the nature of the agreement. He said English as a second language was a factor for some consumers.

That salesperson left because he was “uncomfortable with the deceptive sales tactics he was […] trained to use.”

Following the findings of the investigation, Simply Green Services has been banned from engaging in door-to-door sales in B.C. for one year and must pay an $8,000 penalty. The decision was issued June 9 and the company given 30 days to request reconsideration.

Tatiana Chabeaux-Smith, corporate spokesperson for Consumer Protection BC, says the ban will remain in place if necessary.

“The ban will only be lifted once we are satisfied that they have changed their business practices,” she said.

With COVID-19 keeping many people at home, Consumer Protection BC says it’s important the public is informed on door-to-door sales practices.

“Not only are British Columbians spending more time at home these days, but many have been impacted financially by the pandemic,” Chabeaux-Smith said. “We want people to know how to spot an exploitative transaction and be able to exercise their rights under B.C. law.”

Consumer tips include: Knowing your cancellation rights, keeping a copy of your contract, ensuring you understand any financing in the contract, taking your time, saying no if you feel pressured and being cautious of down payments and rebate or environmental incentives.

READ ALSO: B.C. police can now issue $2,000 tickets for reselling medical supplies, price gouging

Do you have something to add to this story, or something else we should report on? Email:
nina.grossman@blackpress.ca


@NinaGrossman
Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Abbotsford’s Chase Claypool catches first NFL touchdown pass

Abby Senior grad established new record for longest scrimmage TD by a Canadian

TRAFFIC: Crews clear stalled vehicle westbound Highway 1 in Langley

Vehicle was off to the left shoulder, no lanes were blocked

VIDEO: A walk through previously-unseen history in Aldergrove

Many of the exhibits on display Saturday at the Legion branch were having their first public showing

VIDEO: A one-person Terry Fox walk by Langley City resident

Lois Mcleay didn’t have to worry about social distancing

VIDEO: gunshots fired outside Langley gas station

Two people involved left scene uninjured, police said

Quirky Canadian comedy ‘Schitt’s Creek’ takes Emmys by storm with comedy sweep

Toronto-raised Daniel Levy and Ottawa-born Annie Murphy both got supporting actor nods

B.C. has highest number of active COVID-19 cases per capita, federal data shows

B.C. currently has 1,803 active cases after weeks of COVID-19 spikes in the province

181 days gone: Family continues to look for man last seen in RCMP custody 6 months ago

Brandon Sakebow’s last known location was leaving Mission RCMP cell, police say; family has doubts

Mission poker player missing in Nevada is found alive and safe

Brad Booth went missing in July 13, found in mid September

Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

B.C. unveils new cannabis sales programs to help small, Indigenous growers

Government did not say how it will define small producers, but says nurseries will be included in the policy

B.C. transportation minister will not seek re-election

Claire Trevena has held the position since 2017

Young B.C. cancer survivor rides 105-km with Terry Fox’s brother

Jacob Bredenhof and Darrell Fox’s cycling trek raises almost $90,000 for cancer research

Most Read