A Westjet Boeing 737-800, left, taxis past an Air Canada Rouge Airbus A319 at Vancouver International Airport in Richmond, B.C., on Monday, April 28, 2014. A new poll suggests turbulence ahead when it comes to the airlines winning public support for their current COVID-19 plans. THE CANADIAN PRESS/Darryl Dyck

Turbulence in Canadian opinion on airlines COVID-19 response: poll

Thousands of people have beseeched Transport Minister Marc Garneau to compel airlines to issue refunds,

A new poll suggests turbulence ahead for airlines seeking public support for their current COVID-19 plans.

Seventy-two per cent of Canadians surveyed by Leger and the Association for Canadian Studies say they’re not comfortable flying since a decision by some airlines to relax their own in-flight physical distancing requirements.

As of July 1, Air Canada and WestJet both ended policies blocking the sale of adjacent seats.

The measure was seen to align with a guidance document for the aviation industry issued by Transport Canada in April to help curb the spread of COVID-19.

Among other things, the department had suggested passengers should be widely spaced when possible, though they did not make it mandatory.

Airlines, however, are required to make passengers and air crews wear masks.

Only 22 per cent of those surveyed said they’re comfortable getting aboard with no in-flight physical distancing and a requirement to wear masks.

There’s more to it to keep flights safe, WestJet said in a statement last week after critics attacked its plan.

“What makes an airplane, and the entire journey, safe is the layers of enhanced cleaning, the wearing of masks and the hospital-grade HEPA filters that remove 99.999 per cent of all airborne particles,” the airline said.

“The hygiene standards we have now are world-class and backed by industry experts.”

Critics have also previously pounced on the airlines for another move: refusing to fully refund tickets for flights cancelled due to the pandemic.

READ MORE: Canada extends travel ban for non-U.S. foreign travellers to July 31

Thousands of people have beseeched Transport Minister Marc Garneau to compel airlines to issue refunds, but he has refused, arguing that mandating reimbursements from a sector that’s lost more than 90 per cent of its revenue would cripple the industry.

But 72 per cent of those polled say they totally oppose his decision.

In lieu of refunds, the airlines have offered vouchers but the poll suggests that it may take a while before people will rebook previously cancelled trips: 85 per cent of those surveyed told pollsters they have no plans to travel outside the country by the end of the year.

The survey polled 1,517 people and can’t be assigned a margin of error because online polls are not considered truly random.

Pollsters were in the field between July 3 and 5, a historically popular few days for Canadians and Americans to be on the move between the two countries, given the July 1 Canada Day holiday and the U.S.’s July 4 Independence Day.

But the border remains closed to non-essential traffic, and the majority of Canadians surveyed said they feel it needs to stay that way. The current mutual closure agreement is due to expire July 21.

Of Canadians polled, 86 per cent said they totally disagreed with re-opening the border at the end of July, allowing Americans back into the country.

Americans seem more eager both to head north and to welcome Canadians south; 50 per cent agreed the border should re-open and 36 per cent disagreed.

The potential for cross-border transmission of the virus has been a key factor in the decision to keep the border closed. Currently, rates of COVID-19 infection in the U.S. continue to climb, while in Canada the curve appears to be on a downward trajectory nearly everywhere.

READ MORE: Watchdog says flight refund rules may need reworking to address possible ‘gaps’

Still, the survey suggests Canadians don’t feel they are out of the woods. Thirty-nine per cent believe the worst is yet to come, while 35 per cent believe the worst of the crisis has passed.

In the U.S., 42 per cent of those surveyed felt the darkest days are ahead, 25 per cent believe the U.S. is in the middle of the worst part now while 21 per cent think that’s already passed.

Stephanie Levitz, The Canadian Press


Like us on Facebook and follow us on Twitter.

Air TravelCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

VIDEO: One reportedly injured in fire that destroyed Langley shop

Blaze in 5300 block of 244 Street drew massive response

B.C. zoo names new grizzly cub ‘Henry’ in honour of Dr. Bonnie Henry

The top doctor’s surname was chosen from a list of around 6,600 entries to Greater Vancouver Zoo

Start of school pushed back in Langley

Teachers will get more time to prepare for the changed classroom environment

Displaced tenant ‘heartbroken’ after Langley City condo robbed after fire

Wedding rings of Michelle Buchan’s have since been recovered, but much is still missing

GREEN BEAT: 140 citizen scientists blitz Langley, uncovering rare species and more

Rare sightings of map turtles, a western fence lizard, not to mention, dog vomit slime were recorded

Canucks ride momentum into NHL playoff series against defending Stanley Cup champs

PREVIEW: Vancouver opens against St. Louis on Wednesday

Man, 54, charged in connection with fatal attack of Red Deer doctor

Doctor was killed in his walk-in clinic on Monday

One dead as fish boat sinks off southern Vancouver Island

Shawnigan Lake-registered Arctic Fox II went down off Cape Flattery, west of Victoria

42 more people test positive for COVID-19 in B.C.

The province has recorded no new deaths in recent days

Joe Biden selects California Sen. Kamala Harris as running mate

Harris and Biden plan to deliver remarks Wednesday in Wilmington

Canucks fan risks life to celebrate at Surrey intersection

‘All fun and games until somebody falls out an open side door of the van’

‘Agitated’ man pulls out knife on 3 people in Abbotsford

Witnesses sought for incident on Monday night near city hall

FoodMesh taking its emergency food recovery project nationwide

Pilot project in Chilliwack helped show that food surpluses could be diverted to charities in need

Most Read