The Canada Revenue Agency headquarters in Ottawa is shown on November 4, 2011. THE CANADIAN PRESS/Sean Kilpatrick

CRA program to help poor file taxes yields noticeable bump in people helped

Extra money allows volunteer-driven clinics to operate year-round

OTTAWA — A federal program designed to help low-income Canadians file their taxes has boosted the number of returns it’s handled in the year since the government increased its funding.

The extra money allows volunteer-driven clinics run by more than 3,000 groups to operate year-round.

Now, the agency is looking to improve the program to help more low-income Canadians qualify for supports administered through the tax system, including the Canada Child Benefit that goes up in value this weekend.

Figures provided by the Canada Revenue Agency show a six-per-cent increase in the number of tax returns filed through the program this year compared to last year.

In raw numbers, the CRA says more than 835,000 returns were filed by people who are homeless, Indigenous, newcomers, seniors or disabled.

The boost is double those seen in previous years, before the Liberals increased annual spending on the “community volunteer income-tax program” to $13 million in the 2018 budget.

“There’s not another program” like it in the CRA, says program co-ordinator Julie Gagnon. “It’s a different program and we get to see the direct impact that we have on lifting people out of poverty.”

In 2018, the CRA says it paid out $1.7 billion in refunds and benefits — an increase from the $1.5 billion in 2017 — to 703,400 people who filed 786,600 returns through the program. (Some people filed returns for more than one year.)

The dollar value for this year isn’t available yet, but it’s not a given that the figure will go up.

“We would hope or expect that some of them may not return in the following year,” Gagnon says. “The reasons could be varied by why they wouldn’t return. The next year, hopefully they’re in a better financial situation and they might be able to go pay somebody to do it where they weren’t able to do it themselves.”

READ MORE: Police warning of CRA scam at tax time

Long-term plans aim to help more than one million people through the program by 2023 — an increase of more than 40 per cent from the 741,400 people helped this year.

To get there, the CRA expanded on a unique research project it ran in 2017. Agency researchers conducted in-depth interviews with people at volunteer tax clinics or in shelters to identify behaviour patterns that could help the government improve programs for and outreach to low-income and marginalized populations.

The result was the increase in annual spending to $13 million, the second time the Liberals had expanded the program since 2015, allowing the 48-year-old program to operate year-round.

Gagnon says the CRA used the extra funding to increase staffing across the country to provide more face-to-face training for organizations and volunteers.

She says the agency was also able to provide tax-filing software earlier for groups to use and set up a dedicated line for volunteers to call with questions so they wouldn’t have to wait in a general queue.

This year, 3,500 organizations took part in the program, along with 19,500 volunteers — both increases from 2018.

Federal workers have also used the extra money to reach out to Indigenous communities, many of which are in remote locations, to get more people receiving benefits to which they’re entitled. Between April 2018 and March 2019, workers at the Canada Revenue Agency and Employment and Social Development Canada visited 669 Indigenous communities, and plan to visit and return to as many this year.

Gagnon says the agency plans to rely on the results of a survey late last year of all organizations and volunteers to shape the future of the program. The results are expected to be made public in the coming weeks.

Jordan Press, The Canadian Press

Like us on Facebook and follow us on Twitter 

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Comments are closed

Just Posted

VIDEO: How dozens of volunteers helped a Langley stroke survivor come home

Kevin Bay’s house needed remodelling for his wheelchair.

TIME IS RUNNING OUT: Readers invited to share wildlife photographs

Aim, snap, shoot, and share your pictures of wildlife in Langley to win!

Fort Langley Artists Group showcases art virtually to help hospice

Fifty per cent of painting proceeds will be donated to Langley Hospice Society

Family and friends mark birthday of teen who died after being discovered in Langley park

Carson Crimeni suffered an apparent drug overdose, his final moments broadcast on social media

VIDEO: Langley Ukulele Ensemble opens doors for socially distanced kids camp in August

Instructor Peter Luongo said precautions are being taken for the annual uke week, Aug. 24 to 28

B.C. accommodators need phone lines to light up as in-province travel given green light

Travel restrictions during the COVID-19 pandemic have decimated the tourism and hospitality industries

300 Cache Creek residents on evacuation alert due to flood risk as river rises

Heavy rainfall on Canada Day has river rising steadily, threatening 175 properties

Fraser Valley Bandits, CEBL bringing pro sports back later this month

Abbotsford-based basketball team kicks off CEBL Summer Series on July 26

First glimpse of Canada’s true COVID-19 infection rate expected mid-July

At least 105,000 Canadians have tested positive for COVID-19 since the coronavirus was identified

Semi and BMW collide on South Surrey highway

At least one person to hospital, both vehicles sustained significant damage

Police ramp up efforts to get impaired drivers off B.C. roads this summer

July is dedicated to the Summer CounterAttack Impaired Driving Campaign

Migrant workers stage multi-city action for full status amid COVID-19 risks

‘COVID-19 has exacerbated an existing crisis’

Okanagan school drops ‘Rebels’ sports team name, citing links with U.S. Civil War

Name and formerly-used images “fly in the face” of the district’s human rights policy, says board chair

PHOTOS: B.C.’s top doc picks up personalized Fluevog shoes, tours mural exhibition

Murals of Gratitude exhibit includes at least one portrait of Henry alongside paintings of health-care workers

Most Read